FREQUENTLY ASKED QUESTIONS

Currently, from our website we only ships to addresses within Australia, Singapore and Vietnam. Please note that not all our products are able to shipped to all these 3 countries, you can check on the product info page on our website.

For any other destinations, please email info@eqlync.com

After ordering you will promptly receive an order confirmation via e-mail.
Some e-mail services incorrectly flag automated messages from our servers as spam – if you don’t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our info@eqlync.com to check whether we received your order.
Orders are despatched within 5 working days after payment confirmation.

Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of EQlync. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder’s credit/debit card.

Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of EQlync or the carrier.

For missing or wrongly shipped items, please contact us at info@eqlync.com and quote your transaction reference number. We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.
We are using PayPal for our payment gateway and PayPal supports all major credit cards – MasterCard, Discover, American Express, and Visa. You do not required to have a PayPal account to pay for your orders.